Policies

Privacy Policy

Scare Company ("we," "us") operates this website and our haunted attraction events. This policy explains what information we collect and how we use it.

Information We Collect

• Contact information you give us — such as your name, email address, and phone number when you sign up for ticket notifications, submit a volunteer or sponsor form, or contact us directly.
• Ticket purchase information — when ticket sales open, purchases are processed by a third-party ticketing provider under their own privacy policy. We do not store your payment card details.
• Basic site analytics — general, non-identifying usage data (such as page views) may be collected to help us improve the site.

How We Use It

• To notify you when tickets go on sale and share event updates you asked for.
• To respond to volunteer, sponsorship, and general inquiries.
• To operate the event, including guest safety and communications.

What We Don't Do

• We do not sell your personal information.
• We do not share your information with third parties for their own marketing.

Photo & Video Notice

Our attractions are live entertainment events. Photos and video may be taken on the premises (including security and promotional footage such as ScareCam) and may be used for marketing. By entering the attraction you consent to this use. If you appear in promotional material and would like it removed, contact us and we will make a reasonable effort to accommodate.

Children

This website is not directed at children under 13, and we do not knowingly collect personal information from them online.

Your Choices

You can unsubscribe from our emails at any time, or ask us to delete the contact information you've provided, by emailing privacy@scarecompany.com.

Terms of Service

By purchasing a ticket, entering a Scare Company attraction, or using this website, you agree to these terms.

The Experience — Know Before You Go

• This is a haunted attraction featuring dark and confined spaces, sudden loud noises, strobe and flashing lights, fog and atmospheric effects, and live actors who may get close to you. Actors will not intentionally touch you, and you must not touch the actors, props, or sets.
• The experience is intense and is not recommended for children 13 & under, guests who are pregnant, or guests with heart conditions, seizure disorders, respiratory issues, claustrophobia, or similar sensitivities. Discretion is advised — enter at your own risk.
• Minors should be accompanied by a parent or guardian.

Assumption of Risk

Attendance is voluntary. By entering, you knowingly and freely assume all risks related to the attraction, both known and unknown, and — to the fullest extent permitted by law — release Scare Company, the event venue and its owners and operators, and their staff and volunteers from liability for injuries or losses arising from your visit. A separate liability waiver may be required for entry.

Guest Conduct

• No running, pushing, or touching actors, props, or sets.
• No smoking, vaping, weapons, or outside alcohol anywhere on the premises. Guests who appear intoxicated will be refused entry.
• No flash photography, flashlights, or recording inside the attraction unless posted otherwise.
• Follow staff instructions at all times. We reserve the right to refuse entry or remove any guest - without a refund — for unsafe or disruptive behavior.

Tickets & Event Changes

• Tickets are valid only for the date/time purchased unless otherwise stated.
• The attraction operates rain or shine where safely possible. We may modify, delay, or cancel operations for safety, weather, or circumstances beyond our control; in the event of a full cancellation by us, tickets will be honored on a rescheduled date.
• All sales are final — see the Refund Policy.

Website Use

All content on this site - including logos, artwork, photos, and text - belongs to Scare Company and may not be reproduced for commercial use without permission. The site is provided "as is" without warranties of any kind.

Changes to These Terms

We may update these terms from time to time; the latest version will always be posted on this page.

Refund Policy

All ticket sales are final. Once purchased, tickets are non-refundable - including if you choose not to enter, leave early, arrive late, or are removed for violating the rules of conduct.

Too Scared to Finish?

That means we did our job. No refunds are given to guests who exit the attraction before completing it. (You can attempt to complete the maze again though!) Just let the team know you chickened out.

Weather & Cancellations

• The event operates rain or shine where safely possible.
• If we cancel a night for safety, weather, or other circumstances, your ticket will be honored on another operating night that season. Refunds are issued only if we cannot offer a make-up date.

Exchanges

Date or time changes may be accommodated at our discretion, subject to availability. Email tickets@scarecompany.com before your scheduled date and we'll do our best.

Lost Tickets

Contact us with your order confirmation and we can re-send your tickets. Tickets obtained from unauthorized resellers may be refused.